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August 21, 2008 10:32 PM

Categories: Sansa View

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BigLou

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Joined: 08/21/2008

Hi, I just got an 8GB Sansa View yesterday and I'm having problems trying to convert video with the Sansa Media Converter.  Basically, after I've selected a video to convert, I click the convert button and the progress window pops up, followed a few seconds after by a window saying:

Sansa Media Converter.exe has encountered a problem and needs to close.  We are sorry for the inconvenience.

I've tried converting about 20 different videos of various formats and that's always what happens, MP3s and pictures however convert fine. 

I'm using SMC firmware version 1.0 B004.236CDG, and just a few minutes ago I used Sansa Updater to get the latest Sansa View firmware.  I have a PC using Windows XP Service pack 2.

Thanks in advance.

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

August 24, 2008 10:33 AM

You might give Any Video Converter a try.
See the how-to here.

http://www.sansacommunity.com/article/11105/Great-Free-Sansa-Media-Converter/

Click here to see the BC Blog

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August 27, 2008 3:46 PM

For ease, I'd use the AVC like Brandon suggested. If not you'll need to do a complete uninstall of the SMC program including the registry keys. If you want to pursue that, let us know and I'll walk you through it ^_^

August 29, 2008 10:43 PM

Any video converter works great, thanks for the recommendation!

August 30, 2008 8:33 PM

Good to hear ^_^

Discussion:    Add a Comment | Comments 1-4 of 4 | Latest Comment

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